Service Desk Analyst
About The Position
The Service Desk Analyst works at an IT support center providing internal end-user ticketing support. The analyst works closely with service desk supervisors, other team members, and the EUC team, and is able to work independently. The position involves frequent phone-based support and using a timed ticketing system. Training is extensive and includes tests that must be passed to progress out of training. The role requires comfort working in an enterprise environment. This is a contract position based fully onsite in Louisville, Kentucky. The listed pay range is $19.00–$24.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Benefit eligibility may depend on job classification and length of employment; eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account (HSA); transportation benefits; an Employee Assistance Program; and time off or leave, such as PTO, vacation, or sick leave.
Requirements
- Experience or skills in help desk and help desk support.
- Troubleshooting and technical support skills.
- Customer service skills.
- Service desk experience or skills.
- Knowledge of Windows 10 and Windows.
- Knowledge of Active Directory and Office 365.
- Phone support skills.
- Experience or skills with ServiceNow.
- Comfort with constant phone support and a timed ticketing system.
- Ability to complete an extended training program that includes tests required to progress out of training.
- Comfort working in an enterprise environment.
Responsibilities
- Provide internal end-user support through the ticketing system.
- Provide frequent support over the phone.
- Work with service desk supervisors, other team members, and the EUC team.
- Work independently.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth contributions
- Voluntary life and AD&D insurance
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
