Service Desk Analyst
Capgemini•Atlanta, GA
•$29,973 - $69,014•Onsite
About The Position
At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences.
Requirements
- One to Three Years of experience
- ITIL (V4) - Service Desk - Less Than a Year
Responsibilities
- Level 1 Technical Service Desk for Retail customers
- B2B calling profile, wherein you will get back-to-back calls for almost 8 hours in a day
- Rotational shift, rotational week offs
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
