Service Desk Analyst

City of Beloit • Beloit, WI

1d • Onsite

About The Position

The City of Beloit has an exciting employment opportunity working in the Information Technology department as a Service Desk Analyst. This position is responsible for performing specialized work relative to the City’s information technology systems. The Service Desk Analyst provides technical support that focuses on assisting customers through the development and implementation of telecommunication systems. This position performs network engineering and/or administration system, along with system configuration and/or administration. The Service Desk Analyst is also responsible for selecting, installing, and troubleshooting enterprise hardware/software products, and providing necessary training. Other duties may be assigned.

Requirements

• A valid driver’s license and satisfactory driving record.
• Associate’s Degree from an accredited college or university in Computer Science or a related field.
• CompTIA A+ certification is required.

Nice To Haves

• One to three years of related IT help desk or service desk experience is preferred.
• Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.

Responsibilities

• Performing specialized work relative to the City’s information technology systems.
• Providing technical support that focuses on assisting customers through the development and implementation of telecommunication systems.
• Performing network engineering and/or administration system.
• Performing system configuration and/or administration.
• Selecting, installing, and troubleshooting enterprise hardware/software products.
• Providing necessary training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree