Service Desk Analyst

Summit Human Capital • Okc, OK

3d • Hybrid

About The Position

Summit Human Capital is seeking a highly motivated Computer Systems (IT Support) Analyst to support a government program in the Oklahoma City, OK area. We are able to sponsor a Secret Clearance for this opportunity. The ideal candidate will meet the following criteria:

Requirements

• US Citizenship AND ability to pass a federal background check and obtain a Secret Clearance.
• Ability to maintain a hybrid schedule in the OKC area.
• Strong written and verbal communication skills with excellent customer service skills.
• 3+ years of professional technology experience OR degree in Computer Science, Information Technology, or related field.
• Experience with Windows 10.
• Strong prioritization and problem solving skills.

Nice To Haves

• Technical certifications.
• Experience with ticketing systems such as Service Now or Remedy.
• Experience with Active Directory.

Responsibilities

• Provide front-line technical support to end-users through telephone, email, and incoming tickets, and in-person requests.
• Engage with end-users and clients with professional communication skills.
• Troubleshoot technical issues related to Windows applications, remote access, etc.
• Use a ticketing system to track activity and technical support progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree