Service Desk Analyst
SunSource•Addison, IL
About The Position
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com
Requirements
- 2 to 5 years of experience working in a Helpdesk role
- Experience supporting large organizations (3,000 to 4,000 users)
- Level 1 support with some Level II experience
- Associate degree or equivalent
- Steady Job History (minimum 15 months experience with 1 employer)
- Active Directory Admin Experience
- Office 365 Admin Experience
- Working knowledge with Teams, One Drive and Share point
- Experience with setting up/troubleshooting Hardware
- Experience with installing Software
- Experience with 2 factor Authentication, preferably Okta
- Experience with VPN/Wi-Fi setup and troubleshooting
- Experience with ServiceDesk, preferably Jira
- Multitasking skills
- Ability to work well under pressure
- Team player/ Ability to work in a Team environment
Responsibilities
- Adding new users/computers
- Managing passwords
- Deleting users from AD
- New hire account set up and de-provisioning
- Assigning and recapturing Office 365 licenses
- Setting up new printers/peripherals
- Installation/setup of hardware and software
- Troubleshooting hardware and software issues
- Setting up and troubleshooting Print Server
- Setting up and resetting passwords for 2-factor authentication (preferably Okta)
- Setting up VPN/Wi-Fi
- Troubleshooting VPN/Wi-Fi issues
- Opening, modifying, and closing Service requests in ServiceDesk (preferably Jira)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
