Service Desk Analyst
About The Position
The Service Desk Analyst will be responsible for triaging user issues and requests, responding to help desk tickets, telephone calls, email, and walk-up requests for support. This role involves managing tickets in the Help Desk ticketing system, identifying, researching, and resolving IT problems, and troubleshooting and maintaining computer systems connected to production equipment. The analyst will also configure and deploy user hardware and support and comply with the company Quality System, ISO, and medical device requirements. Additionally, the position requires adherence to work instructions and standard work, participation in company meetings, maintaining an organized work area (5S), participating in the Operational Excellence Program, and completing all other assigned work duties. The ability to work in a manufacturing environment is essential.
Requirements
- Associate degree in an IT-related field or relevant work experience.
- Experience in support a technical environment in a help desk capacity.
- Microsoft Office awareness (Outlook, Word, Excel, PowerPoint).
- Clear and effective verbal and written communication skills.
- Attention to detail.
- Organizational skills.
- Ability to work in a fast-paced team environment.
- Ability to prioritize and multitask.
- Ability to lift 50 lbs.
- Desktop
- Windows 10
- Troubleshooting
- Active directory
- Windows
- Customer service
- Technical support
Nice To Haves
- Bachelor’s degree in Computer Science or related IS field.
- Experience with ERP, CRM, and other Business Systems.
- Continuing Education; including participation in local chapters, associations, and/or organizations.
Responsibilities
- Triage user issues and requests.
- Respond to help desk tickets, telephone calls, email, and walk-up requests for support.
- Manage the tickets in the Help Desk ticketing system.
- Identify, research, and resolve IT problems.
- Troubleshoot and maintain computer systems connected to production equipment.
- Configure and deploy user hardware.
- Support and comply with the company Quality System, ISO, and medical device requirements.
- Read, understand, and follow work instructions and standard work.
- Participate in required company meetings.
- Maintain an organized work area (5S).
- Participate in the Operational Excellence Program.
- Complete all other work duties as assigned.
- Ability to work in a manufacturing environment.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
