Service Desk Analyst

EllisDon•London, ON

1d•Onsite

About The Position

As a Service Desk Analyst, you will provide exceptional remote Level 1+2 user support for all EllisDon tech, including applications, hardware, identities, networks, and systems, from the centralized Service Desk. You will also facilitate procurement and asset management processes for all EllisDon tech. The role involves providing high-quality solutions to problems of well-understood complexity, without sacrificing quality or deviating from the plan. You will use readily available information and follow standard practices and procedures, with an emphasis on applying fundamentals to practical problems and following specific, outlined, and detailed procedures.

Requirements

Ability to work in the London, Ontario Office.
A minimum of 2 - 3 years of previous Service Desk support and/or customer service experience with a passion for, and demonstrated track record of providing outstanding IT Service Delivery.
Knowledge of tools and technologies such as: IP Subnetting, WiFi Support, MDM & mobile device support, laptop imaging and support, Identity Management principles (SSO, MFA, GPO), M365 + SharePoint support, security principles, patch deployment, backup and data protection.

Responsibilities

Provide exceptional remote Level 1+2 user support for all EllisDon tech (applications, hardware, identities, networks, systems) from the centralized Service Desk.
Facilitate procurement and asset management processes for all EllisDon tech.
Provide high quality solutions to problems of well-understood complexity, without sacrificing quality or deviating from plan.
Use readily available information and follow standard practices and procedures.
Emphasis of work is on applying fundamentals to practical problems.
Follows specific, outlined, and detailed procedures.