Service Desk Analyst

TEKsystems • Livonia, MI

4d • Hybrid

About The Position

Looking to add 1 resource to their service desk to support several upcoming go lives within their environment. Technicians will be supporting the service desk and in que's specifically for certain areas their service desk cannot get to. There is training provided and this position requires service desk experience for at least 1 year.

Requirements

• Service desk experience for at least 1 year
• Help desk
• Service desk
• Servicenow
• Support
• Customer service
• Hardware
• Office 365
• Windows
• Ticketing system
• Help desk support
• Active directory
• Password reset
• Microsoft office
• Customer service skills
• Oral/written communication
• Professionalism
• Ability to learn and be a go getter with the right attitude to pick up things quickly.

Responsibilities

• Supporting the service desk
• Handling tickets in queues that the main service desk cannot get to

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed