Service Desk Analyst

Franklin Electric•Fort Wayne, IN

8d•Hybrid

About The Position

Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity. The Service Desk Analyst provides first- and second-level technical support to end users across PC, server, network, voice, software, and hardware environments. This role is responsible for troubleshooting and resolving a wide range of technical issues while meeting or exceeding established Service Level Agreements (SLAs). Working under general supervision, the Service Desk Analyst escalates complex issues to specialized support teams when necessary to ensure timely resolution. Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment!

Requirements

Bachelor’s or Associates degree in computer science, computer information systems, or a related degree (required).
Microsoft Operating systems (Required)
Microsoft Office Products (Required)

Nice To Haves

One to three years of related experience (preferred).
SharePoint (Preferred)
Adobe Products (Preferred)
Apple Products (Preferred)
JDE (preferred)
A+ certification (preferred).

Responsibilities

Responds to internal customers to resolve their technology problems.
Provides first line support for client (PC), network, server, and voice hardware and software.
Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
Provides technical support related to various computer programs used by Franklin Electric employees across all business functions.
Provides hardware support for computers, phones, and other technological equipment used by Franklin Electric.