Service Desk Analyst III

TEKsystems•Lexington, KY

1d•$25 - $30•Onsite

About The Position

Our client is seeking a Tier 3 Service Desk to support a growing enterprise environment of approximately 2,000 users across a national network of locations and field teams. Unlike traditional help desk roles, these positions require high autonomy, strong troubleshooting ability, and leadership within the support function. Key Responsibilities: Troubleshoot and resolve Tier 3-level technical issues across: -Operating systems (Windows) -Applications (ERP integrations, internal tools) -Mobile devices (iPads, tablets) Handle escalated tickets involving: -System integrations (SQL/ODBC-type connections) -Advanced OS troubleshooting (registry edits, system configs) -Support end users across multiple locations and departments -Mentor Tier 1 and Tier 2 technicians and provide technical guidance -Document all troubleshooting steps and resolutions within ticketing systems -Participate in on-call rotation for critical incidents Technical Environment: Microsoft 365 (M365), Azure, Active Directory, Windows OS (desktop-level support), Mobile devices (iPads/tablets), ERP systems and SQL-based integrations, Ticketing systems (currently Autotask, moving to FreshService) Soft Skills / Behavioral Expectations: Strong communication skills across technical and business users Ability to remain calm and effective in high-priority situations Demonstrated curiosity and continuous learning mindset Strong attention to detail in documentation

Requirements

Troubleshooting
Help desk
Help desk support
Service desk
Technical support
sql database
odbc
Microsoft 365 (M365)
Azure
Active Directory
Windows OS
Mobile devices (iPads/tablets)
ERP systems and SQL-based integrations
Ticketing systems (Autotask, FreshService)

Nice To Haves

“White Glove” Executive Deskside Support
Technical certifications – i.e. A+, Network+, CCST, M365, etc
Exposure to SQL/Integrations beyond troubleshooting
Azure cloud-based systems and troubleshooting

Responsibilities

Troubleshoot and resolve Tier 3-level technical issues across operating systems (Windows), applications (ERP integrations, internal tools), and mobile devices (iPads, tablets).
Handle escalated tickets involving system integrations (SQL/ODBC-type connections) and advanced OS troubleshooting (registry edits, system configs).
Support end users across multiple locations and departments.
Mentor Tier 1 and Tier 2 technicians and provide technical guidance.
Document all troubleshooting steps and resolutions within ticketing systems.
Participate in on-call rotation for critical incidents.