Service Desk Administrator

Anduril Industries • McHenry, MS

6d • Onsite

About The Position

This position will support key day-to-day processes such as: technical IT support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

Requirements

• At least 3 years of experience in a service desk technical role
• Excellent knowledge of PC and Apple hardware
• Extremely detail oriented
• Excellent customer service
• Excellent communication skills
• Experience with a ticketing system and managing a ticket queue
• Must participate in a weekly on call rotation
• Must be able to travel if necessary
• Must be eligible to obtain and maintain a U.S. TS clearance

Nice To Haves

• Experience with Jira Service Desk or Service-Now
• Experience with endpoint management tools (SCCM, Jamf, Intune, Workspace One, etc)
• Experience with Zoom and related video conferencing hardware
• Experience with Okta or other similar IAM tools
• Experience in a Zero trust/beyond corp environment

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalate to team leads and engineering teams.
• Provide support for Windows, Linux and Apple computers.
• Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Participate in a weekly on-call rotation.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed.

Benefits

• Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package.
• Additionally, Anduril offers top-tier benefits for full-time employees, including: Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed