Service Department Dispatcher

Kirksville Motor Company•Kirksville, MO

3d•Onsite

About The Position

Kirksville Motor Company is looking to add a Service Department Dispatcher to our team. Applicants must be confident, motivated, energetic, and organized. They must also have excellent time management skills along with a positive attitude. Our number one priority at Kirksville Motor Company is satisfying every customer and providing an excellent experience for them. Applicants must be able to put the customer first in everything they do. The Service Dispatcher oversees all technicians to ensure repair orders are completed in a timely manner. Maintaining appropriate workflow in the shop is of utmost importance. Opens repair orders for all service work and coordinates scheduling with technician availability. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A genuine desire to service the customer and a positive attitude and willingness to be a team member are essential to this position.

Requirements

Must be 18 or over in order to be covered by KMC’s Auto Insurance
2 years of automotive dealership experience
Must have one year of previous customer service experience
High School Diploma or equivalent
Previous industry knowledge, Sales or Service experience
Excellent communication skills
Excellent customer service
Proficient in typing and computer skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and read and understand computers
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization and effective computer skills
Ability to understand and define problems, collect data, establish facts, and draw valid conclusions
Professional personal appearance
Must perform duties and responsibilities in a safe manner
Must speak and write English fluently
Valid in-state driver's license
Pre-employment background checks and MVR

Nice To Haves

2-year or 4-year Business Degree or related field preferred
Spanish fluency is optional but beneficial

Responsibilities

Dispatch repair orders to the proper technician in a timely manner
Maintain appropriate workflow in the shop to ensure all work is completed on time
Oversee used car reconditioning process from start to finish in the expected amount of time.
Have the vehicle ready for the lot by the deadline
Liaison between Used Car Manager and Service Department
Create accurate estimates and obtain approval for repairs for used vehicles
Coordinate customer repairs on all We-owes and “after the fact” We-owes
Keep required Google Docs lists up-to-date
Track open RO list and follow up daily
Supervise all technicians and make sure they are on task
Excellent customer service
Exceptional organizational skills
Maintain a positive attitude
Respect customers and coworkers
Communicate with service customers to determine the nature of the mechanical problems
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
Obtain customer and vehicle data
Test drive the vehicle with the customer if there is any question regarding the nature of the problem
Schedule appointments using dealership-approved forms
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, using the maintenance menu
Keep a daily log of repair orders written, status as well as carryovers
Handle minor customer complaints and misunderstandings