Service Delivery Specialist

Origina•Plano, TX

11d•Hybrid

About The Position

Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organizations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don’t align with their strategy, so we step in to provide an alternative from the original vendor. We’re scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world’s largest organizations take back control of their technology roadmap and unlock genuine commercial freedom. If you’re energized by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you’ll be part of a bold, fast-moving global business where your impact will be felt immediately. The Role We have an exciting opportunity for a Service Delivery Specialist. Working within the Entitlement Capture and Product Supportability functions of Origina’s Presales business unit the Service Delivery Specialist performs time sensitive activities to ensure software products are suitable candidates for Origina support and the relevant assets are captured by our customers during the initial phase of customer onboarding.

Requirements

Excellent organization and time management skills with attention to detail
Process orientated with strong problem-solving skills and logical thought processes
A thirst for knowledge with the ability to learn and understand technical concepts quickly
Good Excel skills and confident in the use of software programs and tools
Confident working with large amounts of information and volumes of data
Excellent interpersonal skills with the ability to build and maintain effective relationships
Strong presentation, communication and writing skills
High-performance mindset that is result oriented
Understanding of standard IT terminology and concepts.

Nice To Haves

Basic knowledge of IBM/ HCL products and licensing preferred
Ability to work in a way that aligns with our values of Trust, Fairness, Relationships, and Opportunity

Responsibilities

Daily review of deal schedules to identify product supportability checks and Entitlement Capture requirements
Coordination of GIE resource request and activity scheduling
Generating product support questionnaires
Creating the scope documents for the downloads and verifying with the customer
Working with Global Technical Experts to gather product information and entitlement detail
Updating product database with product information gathered
Building weekly supportability check report for the “Must Gather Call”
Presenting the Entitlement Capture Process to new customers
Providing guidance and assistance for customers performing their own downloads
Creating, managing and updating documentation, guides and collateral
Assisting with Data and IT system management and testing

Benefits

Competitive compensation that rewards achievement
Hybrid, flexible working model
High-level Health, Dental, and Vision insurance
STD and Life/AD&D cover
22 days PTO each year with additional days earned based on your tenure
Additional 10 Federal/Regional holidays
Generous Maternity & Paternity leave
4% 401k match
$200 annual wellness benefit
$1,000 professional development benefit
Flexibility of working remotely from anywhere for up to 4 weeks per year
A dedicated Volunteer Day to give back to your community and support meaningful cause
Employee Assistance Program
Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees