Service Delivery Specialist

Origina•Plano, TX

1d•Hybrid

About The Position

We have an exciting opportunity for a Service Delivery Specialist. Working within the Entitlement Capture and Product Supportability functions of Origina’s Presales business unit the Service Delivery Specialist performs time sensitive activities to ensure software products are suitable candidates for Origina support and the relevant assets are captured by our customers during the initial phase of customer onboarding.

Requirements

Excellent organization and time management skills with attention to detail
Process orientated with strong problem-solving skills and logical thought processes
A thirst for knowledge with the ability to learn and understand technical concepts quickly
Good Excel skills and confident in the use of software programs and tools
Confident working with large amounts of information and volumes of data
Excellent interpersonal skills with the ability to build and maintain effective relationships
Strong presentation, communication and writing skills
High-performance mindset that is result oriented
Understanding of standard IT terminology and concepts.

Nice To Haves

Basic knowledge of IBM/ HCL products and licensing preferred
Ability to work in a way that aligns with our values of Trust, Fairness, Relationships, and Opportunity

Responsibilities

Daily review of deal schedules to identify product supportability checks and Entitlement Capture requirements
Coordination of GIE resource request and activity scheduling
Generating product support questionnaires
Creating the scope documents for the downloads and verifying with the customer
Working with Global Technical Experts to gather product information and entitlement detail
Updating product database with product information gathered
Building weekly supportability check report for the “Must Gather Call”
Presenting the Entitlement Capture Process to new customers
Providing guidance and assistance for customers performing their own downloads
Creating, managing and updating documentation, guides and collateral
Assisting with Data and IT system management and testing

Benefits

Competitive compensation that rewards achievement
Hybrid, flexible working model
High-level Health, Dental, and Vision insurance
STD and Life/AD&D cover
22 days PTO each year with additional days earned based on your tenure
Additional 10 Federal/Regional holidays
Generous Maternity & Paternity leave
4% 401k match
$200 annual wellness benefit
$1,000 professional development benefit
Flexibility of working remotely from anywhere for up to 4 weeks per year
A dedicated Volunteer Day to give back to your community and support meaningful cause
Employee Assistance Program
Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees