Service Delivery Specialist

Cable ONE

1d•Remote

About The Position

At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT). This position supports the Carrier channel by coordinating the delivery of Sparklight suite of products for carrier customers. Responsibilities include providing documentation, service status updates, and deployment progress to internal teams and external carrier contacts. The specialist acts as a liaison between carriers and internal stakeholders throughout the lifecycle of each project.

Requirements

High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience.
Intermediate skill in essential software applications, including Outlook, Excel, Word, and Visio.
Understanding of ROI and RFP.
High level of accountability and detail-orientation.
Thorough working knowledge of WAN/LAN topology and supporting products required in the context of either MSO or Telco segment.
Proven experience in collaborating with other support organizations to provide complete customer resolution.
Good troubleshooting skills.
Excellent customer service skills.
Ability to travel up to 5%.

Nice To Haves

Bachelor’s degree.
Previous experience within cable industry, specifically in the areas of fiber deployment, configuration and project management.
Proven experience in developing support infrastructures for new services.
Proven experience in coordinating multiple deployments over large fiber networks, with a proactive approach to process improvement.
Knowledgeable in Salesforce.com and ServiceNow.

Responsibilities

Supports the Carrier channel by coordinating the delivery of Sparklight suite of products for carrier customers.
Providing documentation, service status updates, and deployment progress to internal teams and external carrier contacts.
Acts as a liaison between carriers and internal stakeholders throughout the lifecycle of each project.
Oversees multiple deployment projects for carrier customers.
Ensure accurate reporting and tracking for each deployment, including site surveys and construction milestones.
Maintains a high level of satisfaction for internal teams and carrier partners by collaborating closely with Network Engineering, Local Operations, Business NOC, and various operational support organizations.
Coordinates with Engineering support teams for planned and unplanned maintenance activities impacting carrier circuits and services.
Communicates order status, maintenance notices, and service completion updates via email and phone to carrier partners.
Works directly with carriers to resolve service and deployment issues before, during, and after activation.
Ensures all carrier deployments, initiatives, and processes comply with organizational standards, policies, and objectives.
Performs additional responsibilities as needed to advance organizational goals, uphold brand principles, and support company values.

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment