Delivery Specialist

Fun Town RV, LP•Ottawa, KS

About The Position

The Delivery Specialist is responsible for delivering RVs to customers, providing comprehensive orientations on vehicle features and operations, and addressing any questions or concerns to ensure customer satisfaction. Address all concerns if any with the service department to ensure the customer has a memorable experience as they take possession of their new recreational vehicle.

Requirements

High school diploma or equivalent required; additional training, certifications, or relevant college coursework in Business, Management, or RV operations is a plus.
Minimum of 1–3 years of experience in RV operations, customer service, or a related field preferred; leadership or project management experience is a plus.
Strong knowledge of RV systems, features, and safe towing procedures, with the ability to clearly educate and guide customers.
Excellent communication and interpersonal skills, with a friendly, professional, and customer-focused demeanor.
Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
Proficient with basic computer systems, including Google Workspace and dealer management software (e.g., Sys2K).
Valid driver’s license with a clean driving record; must be comfortable operating RVs of varying sizes.
Willingness to work weekends and flexible hours; occasional travel for deliveries may be required.

Responsibilities

Conduct thorough inspections of RVs prior to delivery to ensure they meet quality standards.
Verify that all systems and components are in proper working order and address any issues promptly.
Coordinate delivery schedules with customers and ensure timely arrival at designated locations.
Communicate with customers to confirm delivery details and address any special requests or requirements.
Provide comprehensive orientations to customers upon delivery of their RVs, covering topics such as vehicle features, operation of systems (e.g., HVAC, appliances, electrical), maintenance guidelines, and safety protocols.
Demonstrate how to operate RV features and amenities effectively, including slide-outs, leveling systems, awnings, entertainment systems, and more.
Offer hands-on training and answer any questions to ensure customers feel confident using their RVs.
Walk the customer through the Camptown offering the proper accessories needed to use the RV.
Complete delivery documentation accurately, including delivery reports, inspection checklists, and customer sign-offs. Ensure all paperwork is processed in a timely manner and in compliance with company policies and regulations.
Serve as a point of contact for customers post-delivery, offering ongoing support and assistance as needed.
Address any concerns or technical issues promptly and professionally, and escalate complex issues to the appropriate department.
Foster positive relationships with customers by delivering exceptional service and demonstrating genuine enthusiasm for their RV lifestyle.
Follow up with customers after delivery to ensure satisfaction and encourage feedback.
Promote positive reviews by demonstrating a thorough walkthrough of the unit and ensuring the customer is satisfied with the entire buying process from start to finish.
Demonstrate how to properly hitch the RV to the vehicle. Per policy disconnect hitch and have the customer hook to their unit without assistance (we do not hook the trailer up for the customer)