Service Delivery Specialist
About The Position
Hyper Solutions is seeking a detail-oriented and process-focused Service Delivery Specialist to support daily field service operations across national and local markets. This role is responsible for coordinating service partner schedules, managing procurement logistics, processing service-related transactions, and supporting operational execution throughout the service lifecycle. This position plays a critical role in ensuring operational efficiency, service readiness, and cost-effective deployment of field resources. The Service Delivery Specialist will work cross-functionally with Service, Logistics, Finance, Engineering, and Sales teams to improve service delivery, support scalable growth, and maintain accurate operational and financial tracking.
Requirements
- 3+ years of experience in service coordination, field operations, or service administration
- Experience working with ERP systems such as NetSuite, SAP, or similar platforms
- Familiarity with service dispatching, procurement processes, and field service logistics
- Understanding of cost controls, operational budgeting, and partner/vendor management
- Strong organizational, communication, and problem-solving skills
- High attention to detail and ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience in electrical distribution, power systems, or technical field service environments
- Experience supporting service contracts, partner programs, or T&M invoicing
- Intermediate to advanced Excel skills and reporting experience
- Strong operational mindset with a focus on process improvement and scalability
Responsibilities
- Schedule and dispatch service partners and internal resources for field service activities
- Coordinate service logistics, including parts availability, procurement, shipping, and delivery timelines
- Generate and manage purchase orders (POs) and service orders (SVs) for vendors and service partners
- Maintain accurate tracking and processing of time and materials (T&M) for service events
- Review and reconcile partner and vendor invoices to ensure alignment with job scope and approved costs
- Support service margin optimization through strategic partner scheduling, utilization, and cost management
- Maintain real-time visibility into service inventory, delivery timelines, and operational status updates
- Serve as a key operational point of contact across Service, Sales, Engineering, Logistics, and Finance teams
- Develop and document SOPs across the service workflow from initiation through closeout
- Support operational improvements related to system usage, service coordination, and reporting visibility
- Track partner performance and cost trends to support service-level improvements and cost controls
- Assist Finance with service documentation, reporting, and billing support
- Support scalable processes to accommodate increased service volume and partner network growth
- Participate in internal discussions related to field readiness, scheduling, and operational planning
- Coordinating technician and service partner schedules across multiple markets
- Managing service-related procurement and parts ordering activities
- Tracking service inventory usage, replenishment needs, and shipping timelines
- Processing and validating service orders, purchase orders, invoices, and T&M records
- Communicating job updates, timelines, and requirements with internal teams and external partners
- Supporting issue resolution related to scheduling, logistics, or service readiness
Benefits
- employer-paid medical, dental, and vision coverage
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
