Temporary Service Delivery Specialist I - Information Technology (0926)

Coconino County • Flagstaff, AZ

12d • Onsite

About The Position

Under general supervision, performs routine work for the setup of PCs, peripherals, network components, and other equipment as required. This is a temporary position ending 12/31/2026. This is an in-office position working 19 hours/week. This position will require the successful completion of a Criminal Justice Information Services (CJIS) fingerprint and background clearance within 90 days of employment, which must be maintained throughout employment.

Requirements

• High school diploma or GED
• One year of experience in the computer technical support field or any equivalent combination of education training or experience which demonstrates the ability to perform the duties of the position.
• Successful completion of a Criminal Justice Information Services (CJIS) fingerprint and background clearance within 90 days of employment and maintained throughout employment.
• Basic computer hardware, printers, and common peripherals.
• Current computer operating systems and commonly used software applications.
• Basic customer service principles.
• Providing professional and responsive customer service.
• Performing basic computer troubleshooting.
• Organizing work and maintaining accurate documentation.
• Learning and following established technical procedures.
• Perform basic troubleshooting of computer hardware and software and recognize when an issue should be escalated.
• Learn new technologies, applications, and IT support processes.
• Follow verbal and written technical instructions.
• Communicate effectively, both orally and in writing.
• Work effectively with employees with varying levels of technical knowledge.
• Work collaboratively as part of a team.
• Work safely and promote a culture of workplace safety.

Nice To Haves

• Previous customer service or technical support experience.
• Experience using an IT help desk or ticketing system.
• Experience setting up, deploying, or supporting computers and peripherals.
• Experience with computer inventory or asset tracking.
• Interest in developing additional skills and experience in Information Technology.

Responsibilities

• Provides telephone, remote, and in-person technology support to County employees while maintaining a professional and customer-focused approach.
• Creates and updates support tickets, documents work performed and escalates issues to appropriate IT staff when additional assistance is needed.
• Performs basic troubleshooting of computers, software, printers, peripherals, and related technology equipment.
• Assists with the setup, configuration, deployment, and replacement of computers and peripherals following established IT procedures.
• Installs approved end-user software and assists employees with basic use of County technology.
• Assists with IT asset management activities, including inventory, equipment tracking, deployment, collection, and decommissioning.
• Maintains accurate records, inventories, logs, and other documentation.
• Works collaboratively with Service Delivery and other IT staff to support customer needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED