IDCS Service Delivery Manager
About The Position
The Service Delivery Manager (SDM) is a member of the program leadership team responsible for day-to-day execution and delivery of services across the program. The SDM integrates operations to keep program teams, technical leads, service owners, and functional organizations aligned with customer priorities, contractual commitments, service-level expectations, and program objectives. Working with the Program Manager, the SDM leads and oversees daily operations, resolves barriers to execution, monitors service performance, and drives organizational accountability. The SDM also connects program leadership, delivery teams, and the customer to support reliable, efficient, mission-focused service delivery. The role requires U.S. citizenship, an active Secret security clearance, and PMP certification.
Requirements
- U.S. citizenship and an active Secret security clearance.
- A bachelor's degree or equivalent experience with 12 or more years of relevant experience, or a master's degree with 10 or more years of relevant experience.
- Generally, 7 or more years of experience supervising or leading teams or projects.
- Demonstrated Air Force experience and a background in cybersecurity programs and leadership in technically complex organizations.
- Aptitude in cost, schedule, and performance management.
- Strong problem-solving, analytical, communication, and people skills.
- Ability to act calmly and competently in high-pressure, high-stress situations.
- PMP certification.
Nice To Haves
- Demonstrated experience with an Air Force or Space Force customer and/or prior military experience.
- Prior managerial experience successfully performing on a large Cost-Plus IT services or software delivery contract.
- Experience managing information systems and network operations programs.
Responsibilities
- Lead and coordinate day-to-day program operations and service delivery activities in coordination with the Program Manager.
- Translate program priorities and customer requirements into clear actions for delivery teams.
- Maintain visibility into operational performance, emerging issues, dependencies, and execution risks.
- Drive cross-functional coordination among technical teams, service owners, program management, subcontractors, and functional organizations.
- Ensure actions, commitments, and decisions are documented, assigned, tracked, and communicated.
- Identify barriers to execution and drive issues to resolution or elevate them to program leadership when appropriate.
- Support implementation of program priorities, operational changes, and continuous improvement initiatives.
- Establish and maintain an operating rhythm for reviewing service health and performance.
- Analyze service trends and identify opportunities to improve performance.
- Build and maintain trusted-advisor relationships with customers and develop a deep understanding of their priorities.
- Partner with the Program Manager and program leadership to establish priorities and facilitate daily or weekly operational reviews and other program execution forums.
- Maintain appropriate mechanisms for tracking and managing risks, issues, actions, and decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
