Service Delivery Manager

Steel Partners • Elizabeth City, NC

15h

About The Position

OMG Inc. is a global manufacturer of fastening products and technologies for the commercial roofing and construction industries, with manufacturing facilities in Massachusetts, Illinois, and Minnesota. The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to ensure on-time product delivery and manages material flow through the value stream using the company’s Kanban pull system. The role requires an understanding of product manufacturing and lean processes and provides hands-on leadership to the Service Delivery team. The position supports OMG Roofing Products and FastenMaster.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Strong understanding of Lean principles.
• Strong communication, organizational, analytical, and mathematical skills.
• Familiarity with Supply Inventory Operations Planning (SIOP).
• Strong analytical and quantitative skills, including the ability to use data to identify trends.
• Team-oriented approach and willingness to work in a hands-on leadership capacity.
• Good judgment and excellent time-management skills.
• Strong sense of responsibility and ownership, and willingness to institute change when needed.
• PC skills, including experience with the MS Office Suite.
• Positive, can-do attitude.
• Ability to complete all essential job functions, with or without reasonable accommodation.

Nice To Haves

• Advanced use of Excel.
• Proficiency with enterprise resource systems; QAD preferred.

Responsibilities

• Promote safety as the number one priority for OMG employees.
• Drive continuous improvement and lean manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
• Use the SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
• Review daily orders against inventory levels and manage the Kanban system.
• Communicate with internal and external supply chains to ensure raw-material availability.
• Interact regularly with the commercial team to identify internal or customer-driven events that could affect the established plan.
• Conduct a weekly review to ensure Kanban policies and processes are followed throughout the value stream.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager