Service Delivery Manager

TEKsystems•Los Angeles, CA

6d•$45 - $70•Remote

About The Position

TEKsystems is seeking an experienced, hands-on Service Delivery Manager to provide operational leadership for a Technical Operations (Tech Ops) team. Dedicated to Tech Ops and reporting through the PMO, this role partners with Tech Ops leadership, the project manager, and business stakeholders to balance operational support with project work. The manager owns operational work intake, prioritization, workload coordination, stakeholder communication, and service performance across business-critical media workflows and Tech Ops-owned applications, including Dalet Flex (MAM), Xytech, and related platforms. As the operational hub of the team, the Service Delivery Manager drives work from intake through resolution, balances team capacity, coordinates internal and vendor escalations, establishes service visibility, and holds owners accountable for timely follow-through so technical staff can focus on execution. Technical Operations creates, prepares, stores, distributes, and provides access to media assets. The team creates promos and programs; processes and delivers commercials; receives, prepares, delivers, and archives movies, specials, and series for network distributors and VODs; and maintains technical specifications for all media. This is a long-term contract position. The posting describes the role as fully remote and based out of Studio City, California. The pay range is $45.00–$70.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Benefits eligibility may depend on job classification and length of employment, and benefits are subject to change and applicable plan terms.

Requirements

Experience with service delivery.
Experience with resource management and capacity management.
Experience with stakeholder communication and operations management.
Experience with Dalet Flex and Xytech.
Experience with media, broadcast operations, and content supply chain.
Experience with Jira, ITIL, SLA management, and Media Asset Management.
Takes ownership, sets priorities, and keeps work moving.
Makes sound decisions based on urgency, impact, and capacity.
Balances workloads based on team skills and availability.
Drives timely, consistent service from intake through resolution.
Sets expectations and builds productive business relationships.
Communicates clearly and influences others without formal authority.
Handles challenges confidently and knows when to hold the line or escalate.
Assesses issues quickly and determines an appropriate course of action.
Partners effectively across technical, project, and business teams.
Confidently challenges assumptions and stands behind sound decisions.

Responsibilities

Own operational work intake, prioritization, workload coordination, stakeholder communication, and service performance.
Drive work from intake through resolution.
Balance team capacity and coordinate workloads based on skills and availability.
Coordinate internal and vendor escalations.
Establish service visibility and hold owners accountable for timely follow-through.
Partner with Tech Ops leadership, the project manager, and business stakeholders to balance operational support with project work.
Support service delivery across business-critical media workflows and Tech Ops-owned applications, including Dalet Flex (MAM), Xytech, and related platforms.
Assess issues, determine appropriate courses of action, and escalate when appropriate.
Identify opportunities to improve efficiency and service delivery.
Support technical staff by handling operational coordination so they can focus on execution.