IDCS Service Delivery Manager

Leidos•San Antonio, TX

10d•$154,050 - $278,475

About The Position

The Service Delivery Manager (SDM) is a key member of the program leadership team, responsible for the day-to-day execution and delivery of services across the program. The SDM integrates operations and keeps program teams, technical leads, service owners, and functional organizations aligned with customer priorities, contractual commitments, service-level expectations, and program objectives. Working closely with the Program Manager, the SDM oversees daily operations, identifies and resolves execution barriers, monitors service performance, and drives organizational accountability. The position connects program leadership, delivery teams, and the customer to support reliable, efficient, mission-focused service delivery. The role requires U.S. citizenship and an active Secret security clearance. Candidates must have a PMP certification and demonstrated Air Force experience, a cybersecurity-program background, and leadership experience in technically complex organizations. The position calls for strong cost, schedule, and performance management aptitude, as well as problem-solving, analytical, communication, and people skills and the ability to remain composed in high-pressure situations. Leidos lists a pay range of $154,050–$278,475. The range is a general guideline, not a guarantee; offer compensation may depend on factors including responsibilities, education, experience, skills, internal equity, market data, and applicable agreements or laws. The original posting date is October 28, 2026.

Requirements

Must be a U.S. citizen.
Must have an active Secret security clearance.
Bachelor’s degree or equivalent experience and 12 or more years of prior relevant experience, or a master’s degree and 10 or more years of prior relevant experience.
Generally, 7 or more years of experience supervising or leading teams or projects.
Demonstrated Air Force experience and a background in cybersecurity programs.
Leadership experience in technically complex organizations.
Aptitude in cost, schedule, and performance management.
Strong problem-solving, analytical, communication, and people skills.
Ability to act calmly and competently in high-pressure, high-stress situations.
PMP certification.

Nice To Haves

Demonstrated experience with an Air Force or Space Force customer and/or prior military experience.
Prior managerial roles successfully performing on a large Cost-Plus IT services or software delivery contract.
Experience managing information systems and network operations programs.

Responsibilities

Lead and coordinate day-to-day program operations and service delivery activities in coordination with the Program Manager.
Translate program priorities and customer requirements into clear actions for delivery teams.
Maintain visibility into operational performance, emerging issues, dependencies, and execution risks.
Drive cross-functional coordination among technical teams, service owners, program management, subcontractors, and functional organizations.
Document, assign, track, and communicate actions, commitments, and decisions.
Identify execution barriers and drive issues to resolution or elevate them to program leadership when appropriate.
Support implementation of program priorities, operational changes, and continuous-improvement initiatives.
Establish and maintain an operating rhythm for reviewing service health and performance.
Analyze service trends and identify opportunities to improve performance.
Build and maintain trusted-advisor relationships with customers and develop a deep understanding of their priorities.
Partner with the Program Manager and program leadership to establish priorities and facilitate daily and weekly operational reviews and other program execution forums.
Maintain mechanisms for tracking and managing risks, issues, actions, and decisions.