Service Delivery Manager

Steel Partners • Agawam, MA

4d

About The Position

OMG Inc. is a global manufacturer of fastening products and technologies for the commercial roofing and construction industries, with manufacturing facilities in Massachusetts, Illinois, and Minnesota. The company operates OMG Roofing Products and FastenMaster® divisions.

The Service Delivery Manager uses Sales Inventory Operations Planning (SIOP) data to support on-time product delivery and manages material flow through the value stream using the Kanban pull system. The role requires an understanding of product manufacturing and lean processes and provides hands-on leadership to the Service Delivery team.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Strong understanding of Lean principles.
• Strong communication, organizational, analytical, and mathematical skills.
• Familiarity with Supply Inventory Operations Planning (SIOP).
• Strong analytical and quantitative skills, including the ability to use data to identify trends.
• Team-oriented approach and desire to work in a hands-on leadership capacity.
• Good judgment and excellent time-management skills.
• Strong sense of responsibility and ownership, with a desire and willingness to institute change when needed.
• PC skills, including experience with MS Office Suite.
• Positive can-do attitude.
• Ability to work in high-noise areas and wear appropriate hearing protection.
• Ability to operate a motor vehicle while maintaining focus on safe driving and avoiding distractions.
• Ability to regularly stand for long periods and to walk, stand, stoop, kneel, crouch, crawl, handle or feel objects, tools, or controls, reach, climb, or balance.
• Ability to occasionally lift, push, pull, or carry up to 25 (unit not specified).
• Ability to complete essential job functions with or without reasonable accommodation.

Nice To Haves

• Advanced use of Excel.
• Proficiency with enterprise resource systems; QAD preferred.

Responsibilities

• Promote safety as the number one priority for OMG employees.
• Drive Continuous Improvement and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
• Use the SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
• Review daily orders against inventory levels and manage the Kanban system.
• Communicate with internal and external supply chains to ensure raw material availability.
• Interact regularly with the commercial team to identify internal or customer-driven events that could affect the established plan.
• Conduct weekly reviews to ensure Kanban-related policies and processes are followed throughout the value stream.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager