Service Delivery Manager / IT Project Manager

Perrygo Consulting Group•Lexington Park, MD

1d•Hybrid

About The Position

Perrygo is a small, rapidly growing company seeking a Service Delivery Manager / IT Project Manager to support a Navy customer in Lexington Park, MD. This role involves tracking project status, providing expertise in various business or technology areas, and managing projects and service requests through CSM portals. The position requires developing and recommending solutions based on customer needs and existing infrastructure, facilitating communication, and driving process improvements. The role also includes monitoring and updating project plans, managing change requests, hosting customer status meetings, performing audits, and contributing to training and guidance on Cloud & On-Prem projects. Additionally, the role involves applying analytical techniques to evaluate project objectives, analyzing requirements, status, budget, and schedules, and performing risk analysis and mitigation.

Requirements

Bachelors Degree
3+ years of experience
Security Clearance: Secret or above (must be a US Citizen)

Nice To Haves

Associates Degree with 5+ years of experience OR HS Diploma with 7+ years of experience

Responsibilities

Tracks program/project status and schedules.
May provide expertise in a particular business and/or domain area such as logistics, financial management, change management, talent management; or in a specific technology area.
Performs role of project manager for projects and service requests through CSM portals
Assists in defining business & technical requirements with customer
Develops and recommend solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure
Facilitates internal and external coordination and communication among a variety of functional areas to ensure project progression
Provides feedback and recommendations for process improvements within the product teams
Monitors & updates Plan of Actions & Milestones (POA&M) for assigned projects
Updates environment changes through formal change requests at environment and program level.
Hosts regular status meetings with customers to report project performance and address outstanding actions
Completes audits for all on-premise and AWS GovCloud hosted systems to ensure accurate record keeping and reconciles any discrepancies in records
Contributes by providing training and guidance on all Cloud & On-Prem projects, provides management of all employee performance, customer service and product quality, acts as the primary PM/Cost POC for internal DNA customers, develops and implements process improvements, and works with both internal and external customers on problem resolution.
Applies analytic techniques in the evaluation of program/project objectives.
Analyzes requirements, status, budget and schedules in the execution of projects.
Performs management, technical, or business case analyses.
Collects, completes, organizes and interprets data relating to Cloud & On-Prem Data Hosting projects.
Tracks project status and schedules.
Provides risk analysis and mitigation on all technical, cost, or schedule related impacts.