Service Delivery Manager, Human Resources Systems

University of Alberta • Edmonton, AB

14h • Hybrid

About The Position

Reporting to the Senior Manager of Enterprise Systems, the Service Delivery Manager (SDM) of Human Resources Systems is a key leadership role responsible for the effective delivery, governance, and continuous improvement of the University of Alberta's Oracle PeopleSoft Human Capital Management (HCM), cloud services and related enterprise applications. As the primary liaison between institutional stakeholders, internal technical teams, and external managed service partners, the SDM ensures reliable application performance, service excellence, and the advancement of new development initiatives aligned with University strategy. This position provides the leadership necessary to coordinate distinct infrastructure hosting and application management service components, uniting on-site, on-shore, and off-shore resources into a cohesive, high-performing delivery model focused on innovation, sustainability, and user satisfaction.

Requirements

• Leadership role responsible for effective delivery, governance, and continuous improvement of HR systems.
• Liaison between stakeholders, technical teams, and managed service partners.
• Ensures reliable application performance and service excellence.
• Advancement of new development initiatives aligned with University strategy.
• Coordination of infrastructure hosting and application management service components.
• Uniting on-site, on-shore, and off-shore resources into a cohesive, high-performing delivery model.

Responsibilities

• Effective delivery, governance, and continuous improvement of Oracle PeopleSoft Human Capital Management (HCM), cloud services, and related enterprise applications.
• Serve as the primary liaison between institutional stakeholders, internal technical teams, and external managed service partners.
• Ensure reliable application performance and service excellence.
• Advance new development initiatives aligned with University strategy.
• Coordinate infrastructure hosting and application management service components.
• Unite on-site, on-shore, and off-shore resources into a cohesive, high-performing delivery model focused on innovation, sustainability, and user satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed