Service Delivery Intern - Spares & Repairs (Fall 2026, 8 or 12 months)

Hitachi•Toronto, ON

4d•Hybrid

About The Position

This internship opportunity is to support the Urban Rail Signaling Service Delivery Customer Centre. The intern will be responsible for managing incoming and outgoing Repair deliveries and coordinating all supporting activities to ensure on-time delivery and meeting KPI commitments. This role involves hands-on experience with real-world projects in a hybrid work environment, offering a chance to build a career with a global leader in digital transformation and innovation.

Requirements

Currently enrolled in a Supply Chain, Logistics, Business, or related program.
Strong organizational skills with a high attention to detail.
Strong written and verbal communication skills.
Ability to manage multiple tasks and deadlines in a time‑sensitive environment.
Comfortable working with data, tracking information, and learning new systems.
Proficiency with Microsoft Office (Excel, Word, Outlook).
Desire to work in a fast-paced, organized, positive team environment.

Nice To Haves

Exposure to ERP systems (SAP or similar).
Interest in logistics, supply chain operations, or repair services.
Familiarity with shipping, transportation, or international logistics concepts is an asset.
Familiarity with general transportation rules and regulations.
Familiarity with international trade and with Customs rules, regulations.
Interest in working in a structured, process‑driven, team-oriented environment.
Comprehensive knowledge/experience with Hitachi Rail products.

Responsibilities

Assist with verifying incoming repair material against repair orders (RMAs) and shipping documentation.
Support the logging and tracking of repair items in SAP once received and validated.
Assist with outbound logistics activities for repairs sent to internal workshops and third‑party vendors.
Support shipment tracking, status updates, and coordination with couriers, freight forwarders, and customs brokers.
Help maintain accurate repair and shipment records to support service KPIs and reporting.
Assist internal teams and external partners with basic inquiries related to shipping status, documentation, and delivery timelines.
Support data entry, reporting, and continuous improvement activities related to repair logistics processes.
Perform other administrative and operational tasks in support of the Spares & Repairs team as required.