Service Delivery Engineer II
About The Position
ITPartners+ is looking for a Service Delivery Engineer II to work with our existing and potential partners on front-line IT issues. Working directly with our team of engineers, the Service Delivery Engineer II provides front-line technical support to our partners and plays an important role in delivering a prompt, professional, and positive partner experience. You’ll troubleshoot technical issues, collaborate with the team, and help ensure our partners receive accurate and reliable support. Based in the Minnesota area, this role follows a hybrid schedule of four days onsite and one day remote each week, with onsite responsibilities including Partner support, hardware setup and installations, deployments, and other technical needs as required.
Requirements
- 5+ years in a help desk or equivalent role
- Basic networking, server and hardware knowledge
- Excellent written and spoken communication skills
- Patience to deal with difficult people and situations (both onsite and via phone)
- Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments
- Motivated to learn and adapt to areas you may be unfamiliar with
Nice To Haves
- Associate degree in Computer Science or related field
- Experience with remote monitoring and ticketing software
- COMPTIA A+ and Network+ Certifications
Responsibilities
- Provide basic to mid-level IT tech support to our partners via onsite and remote
- Setup hardware for installation and perform onsite deployments
- Engineer long-term solutions
- Monitor the progress of tickets and key partner support metrics
- Thoroughly document issues and resolutions and communicate with the team
- Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
- Work with vendors to resolve partner issues
- Adapt to changing and varied workflow
- Use your knowledge and expertise to continually improve processes and partner support
Benefits
- 99% fully paid for healthcare coverage for the employee
- Health premiums subsidized for family
- Optional Subsidized Dental & Vision Insurance
- Life Insurance & AD&D
- Maternity & Paternity Leave (Including foster and adoption)
- Virtually unlimited paid time off
- A focus on personal growth
- A fun work environment with bonuses and company events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
