Service & DCH (Dining, Commute, Housing) Operation Specialist

SK hynix•West Lafayette, IN

21d•Onsite

About The Position

SK hynix America is seeking a Service & DCH (Dining, Commute, Housing) Operation Specialist to lead employee welfare services for the Indiana Fab campus during construction setup and full-scale operations. The role manages interim services during construction, selects and oversees operating vendors for dining, commuting, housing, and support facilities, improves service quality, and manages budgets to provide campus services from launch through mature operations. The position also handles general affairs, employee feedback and service improvement, operational planning, emergency preparedness, and support-service systems. The work model is onsite.

Requirements

Bachelor's degree in Hospitality, Food and Nutrition Science, or a related field.
At least 3 years of practical experience in large-scale facility service operations.
Proven experience managing multiple vendors, including dining, cleaning, and transportation vendors, and negotiating contracts.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and service management software.
Must be authorized to work in the United States without restrictions or future sponsorship.

Nice To Haves

Bilingual proficiency in Korean and English.
Understanding of U.S. local service culture and regulations.
Experience in Service Design or Customer Experience improvement projects.
Experience in ESG management or wellness campaign operations.
Problem-solving capabilities to manage and resolve operational issues.

Responsibilities

Manage cafeteria, micro-market, and vending machine operators, including menu development, pricing negotiations, food safety, and quality performance KPIs.
Oversee internal and external shuttle buses and business vehicles, optimizing routes and introducing new mobility solutions.
Manage employee housing check-in and check-out procedures and living conditions, and oversee cleaning and supplies for office and common areas.
Handle general affairs tasks, including corporate golf memberships, executive vehicles and drivers, company-wide event support, and telecommunications policy establishment.
Conduct employee satisfaction surveys, analyze voice-of-customer data, and establish and execute service improvement plans.
Plan department expenses and investment budgets and analyze spending to improve cost efficiency.
Develop and refine operational manuals and Business Continuity Plans for emergencies such as supply chain disruptions or natural disasters, and facilitate training.
Enhance Employee Service Portal (EGSS) functions and support data-driven service decisions.
Continuously refine operational manuals to support seamless delivery of support services.