Service Customer Experience Coordinator - BMW of Fairfax

Sonic Automotive•Fairfax, VA

16h

About The Position

BMW of Fairfax is seeking an organized, customer-focused, and energetic Service Customer Experience Coordinator to support its Service Department. The role helps deliver an exceptional customer experience while supporting daily service operations, including loaner vehicle coordination, appointment scheduling, incoming calls, and cashiering. The coordinator manages the loaner vehicle process, assists customers with service appointments and questions, works with Service Advisors, processes customer payments, closes repair orders, and maintains loaner vehicle records. The position also provides additional administrative and service support as needed. Compensation is $20 per hour plus additional compensation not specified in the posting.

Requirements

Excellent customer service and communication skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Comfort handling multiple phone lines, scheduling systems, and payment transactions.
Detail-oriented, dependable, and professional.
Ability to work collaboratively with Service Advisors and management.

Nice To Haves

Previous automotive dealership, customer service, or administrative experience.

Responsibilities

Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements, and returns.
Answer incoming Service Department calls and assist customers with scheduling appointments.
Coordinate with Service Advisors to support a smooth customer experience.
Process customer payments, close repair orders, and handle cashiering responsibilities.
Maintain accurate loaner vehicle records and assist with fleet availability.
Greet customers professionally and assist with service-related questions.
Communicate effectively with customers and internal departments.
Assist with additional administrative and service support duties as needed.