Service Customer Experience Coordinator - BMW of Fairfax

Sonic Automotive•Fairfax, VA

18h•$20 - $20

About The Position

BMW of Fairfax is seeking an organized, customer-focused, and energetic Service Customer Experience Coordinator to support daily Service Department operations and deliver an exceptional customer experience. The role includes coordinating loaner vehicles, scheduling service appointments, handling incoming calls, and cashiering. The position offers compensation of $20 per hour. The coordinator works with customers, Service Advisors, and internal departments to support smooth service operations. The organization describes a cooperative, team-based approach, comprehensive training, competitive compensation, and benefits.

Requirements

Excellent customer service and communication skills.
Strong organizational skills and ability to multitask in a fast-paced environment.
Comfort handling multiple phone lines, scheduling systems, and payment transactions.
Detail-oriented, dependable, and professional.
Ability to work collaboratively with Service Advisors and management.

Nice To Haves

Previous automotive dealership, customer service, or administrative experience.

Responsibilities

Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements, and returns.
Answer incoming Service Department calls and assist customers with scheduling appointments.
Coordinate with Service Advisors to ensure a smooth customer experience.
Process customer payments, close repair orders, and handle cashiering responsibilities.
Maintain accurate loaner vehicle records and assist with fleet availability.
Greet customers professionally and provide assistance with service-related questions.
Communicate effectively with customers and internal departments.
Assist with additional administrative and service support duties as needed.