Service Counter/Clerk

Kroger•Houston, TX

About The Position

Create an outstanding customer experience through exceptional service, and maintain a safe, clean, and fresh environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals while monitoring established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers in the meat and seafood department by answering product questions, making recommendations, sharing specials, and providing ordered products in the correct portion sizes when possible. It also involves preparing, packaging, labeling, stocking, and inventorying merchandise; checking product freshness and dates; maintaining accurate origin labels; and following food safety, equipment-use, temperature-control, and workplace-safety procedures.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Follow local, state, and federal laws; safety and food safety regulations; and company guidelines.
Promote trust and respect among associates.
Make customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Inform customers of meat specials.
Provide customers with ordered fresh or frozen products in the correct portion size, or as close as possible, to help prevent shrink.
Recommend meat and seafood items to help customers find the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Ensure Country of Origin Labels are correct for all meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and sense of urgency.
Stay current with current, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.