Service Counter/Clerk

Kroger•Vancouver, WA

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean, and fresh environment that encourages customers to return. Assist the department manager in achieving department sales and profit goals and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Follow local, state, and federal laws, safety and food safety regulations, and company guidelines.
Promote trust and respect among associates.
Make customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer customer questions, and make product suggestions.
Inform customers of meat specials.
Provide customers with fresh or frozen products they ordered in the correct portion size, or as close as possible, to help prevent shrink.
Recommend meat and seafood items to help customers get the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise adequately.
Check product quality and freshness; review sell-by dates and take appropriate action.
Label, stock, and inventory department merchandise.
Ensure Country of Origin Labels are correct for all meat and seafood products.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and sense of urgency.
Stay current with present, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.