Service Counter/Clerk

Kroger•Friendswood, TX

About The Position

Create an outstanding customer experience through exceptional service while maintaining a safe, clean and fresh environment that encourages customers to return. Assist the department manager in reaching the department’s sales and profit goals and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety. The position serves customers in the meat and seafood department, prepares and handles products, maintains merchandise and equipment, and follows applicable safety and food safety requirements. The essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.

Nice To Haves

Retail experience.
A second language, including speaking, reading and/or writing.

Responsibilities

Adhere to local, state and federal laws, safety and food safety regulations, and company guidelines.
Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer customer questions and make product suggestions.
Inform customers of meat specials.
Provide customers with the fresh or frozen products they ordered in the correct portion size, or as close as possible, to prevent shrink.
Recommend meat and seafood items to help customers find the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers and ovens, according to Company guidelines.
Prepare, package, label and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock and inventory department merchandise.
Ensure Country of Origin Labels are correct for meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Display a positive attitude and sense of urgency.
Stay current with present, future, seasonal and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions and notifying store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft or fraud.