SERVICE COUNTER/CLERK

The Kroger Co.•Galveston, TX

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean, and fresh environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role serves customers in the meat and seafood department, providing product information and recommendations, fulfilling orders, and maintaining product freshness, quality, labeling, inventory, and safe storage. It also includes using department equipment according to Company guidelines, following food and workplace safety procedures, and reporting discrepancies, hazards, accidents, and illegal activity to management.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Retail experience.
A second language, spoken, read, and/or written.

Responsibilities

Adhere to local, state, and federal laws, safety and food safety regulations, and company guidelines.
Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, answer customer questions, and make product suggestions.
Inform customers of meat specials.
Provide customers with fresh or frozen products they ordered in the correct portion size, or as close as possible, to prevent shrink.
Recommend meat and seafood items to customers to help them get the products they want and need.
Use meat department equipment, including refrigerators, freezers, slicers, and ovens, according to Company guidelines.
Prepare, package, label, and inventory ingredients in merchandise adequately.
Check product quality for freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Ensure Country of Origin Labels are correct for all meat and seafood products.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and sense of urgency.
Stay current with present, future, seasonal, and special ads.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, customer or employee accidents, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.