Part time Service Coordinator

The Cavco Family of Companies•Moultrie, GA

6d•Onsite

About The Position

The Service Coordinator will process work orders to assist Field Service Technicians, communicate information or updates as needed, and interpret and administer the Destiny Homes Warranty/Service Policy. This role requires representing Destiny Homes professionally and effectively, utilizing equipment and personnel efficiently, and implementing a priority identification system for work orders. The coordinator will prioritize and schedule service to minimize customer complaints and manage the service backlog, while also creating and scheduling service and parts requests. Responsibilities include reviewing, verifying, and approving contractor and dealer service invoices, utilizing the vendor claim process for defective parts, and maintaining accurate service records. Additionally, the role involves communicating issues to the Service Manager and assisting the purchasing department with parts. A part-time role is available.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the United States.
Must be able to read, write and speak English.
Successfully pass pre-employment requirements.
Demonstrable experience effectively communicating with others, both verbal and written, is required.
Working knowledge of Microsoft Office applications is required.

Nice To Haves

Bilingual is a plus.
High School Diploma is preferred.
At least one year of demonstrable experience in a Customer Service role is preferred.

Responsibilities

Processes work orders to assist Field Service Technicians.
Communicates information or updates as needed.
Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions.
Represents Destiny Homes professionally and effectively.
Utilizes equipment and personnel efficiently and effectively.
Implements a priority identification system for work orders that require special handling.
Prioritizes and schedules service, minimizing consumer complaints and managing service backlog.
Creates and schedules service and parts requests for factory, contractors and dealers.
Reviews, verifies and approves contractor and dealer service invoices prior to payment.
Utilizes vendor claim process to ensure that defective parts are returned for credit.
Maintains accurate service records and files.
Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager.
Assists the purchasing department and associates with parts as needed.
Assist with capturing images on the production line floor and uploading them into FMS portal.