Part time Service Coordinator
About The Position
The Service Coordinator is responsible for processing work orders, assisting Field Service Technicians, and managing warranty claims. This role involves interpreting and administering the Destiny Homes Warranty/Service Policy, representing the company professionally, and efficiently utilizing resources. The coordinator will prioritize and schedule service requests to minimize customer complaints and manage the service backlog. They will also create and schedule service and parts requests, review and approve invoices, and maintain accurate service records. Communication with the Service Manager regarding various issues and assisting the purchasing department are also key aspects of this role. Additionally, the coordinator will assist with capturing and uploading images to the FMS portal.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be able to read, write and speak English
- Must successfully pass pre-employment requirements
- Demonstrable experience effectively communicating with others, both verbal and written, is required
- Working knowledge of Microsoft Office applications is required
Nice To Haves
- Bilingual is a plus
- High School Diploma is preferred
- At least one year of demonstrable experience in a Customer Service role is preferred
Responsibilities
- Processes work orders to assist Field Service Technicians, communicates information or updates as needed
- Interprets and administers Destiny Homes Warranty/Service Policy according to its terms and conditions
- Represents Destiny Homes professionally and effectively
- Utilizes equipment and personnel efficiently and effectively
- Implements a priority identification system for work orders that require special handling
- Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
- Creates and schedules service and parts requests for factory, contractors and dealers
- Reviews, verifies and approves contractor and dealer service invoices prior to payment
- Utilizes vendor claim process to ensure that defective parts are returned for credit
- Maintains accurate service records and files
- Communicates shortages, product quality or design problems, material problems, dealer problems, etc. to the Service Manager
- Assists the purchasing department and associates with parts as needed
- Assist with capturing images on the production line floor and uploading them into FMS portal.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
