Client Service Coordinator Part Time UBC

canteen • Mississauga, ON

1d • Onsite

About The Position

This position is open to UBC students only and offers a flexible schedule of 10-20 hours per week on a semester-based contract. The role involves maintaining customer relationships by responding to inquiries and documenting actions. Responsibilities include conducting weekly site visits to vending machines and markets on campus to check pricing, functionality, and merchandising, as well as responding to customer inquiries, documenting interactions, and recommending process improvements. The role also involves replenishing products and supplies and communicating with the management team regarding customer requests and vendor concerns.

Requirements

• Able to multitask and work independently and in a team setting.
• Able to work in a fast-paced environment.
• Able to stand on feet for long periods of time.
• Friendly and warm.
• Demonstrates positive attitude.
• Desire to learn applicable skills in customer service and engagement.

Nice To Haves

• Previous experience in customer service and retail is an asset.

Responsibilities

• Conduct weekly site visits to various vending machines and/or unattended markets on campus to check pricing consistency, machine functionality and the correct merchandising of the machines.
• Respond to customer inquiries by reviewing previous inquiries and responses; gathering and researching information; and verifying customer's understanding of information.
• Record customer inquiries by documenting inquiries and responses in customers' accounts.
• Improve quality service by recommending improved processes.
• Replenish products and supplies to ensure in stock conditions at all times.
• Communicate with the management team regarding customer requests and vendor-related concerns.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed