Service Coordinator - Part Time

RHM Real Estate Group•Bridgeport, OH

3d•Onsite

About The Position

The Service Coordinator assumes responsibility for service management and administrative functions at an affordable housing apartment property. This role includes developing contacts with service providers, handling office-related administrative duties, and ongoing service management. The role also includes processing rent rebates, assisting in preparing new tenant welcome packets, tracking building events, coordinating newsletters, and more. The Service Coordinator works in conjunction with the manager(s) and other management staff of the facility.

Requirements

Bachelor’s Degree – concentration in Social Work or Gerontology preferred.
Licensed Social Worker (LSW) or Master's of Social Work (MSW) highly preferred.
Demonstrated working knowledge of community services / residential social work programs, ideally of those in the region.
Proven experience in service management, including organizing, problem-solving, and advocating.
Trained in the aging process, elder services, disability services, drug and alcohol abuse and mental health issues.
Aware of eligibility for and procedures of Federal and state entitlement programs.
Alert to legal liability issues relating to providing service coordination.
Good communication, writing, problem solving and organizational skills in addition to strong advocacy capabilities.
Ability to reliably commute or planning to relocate before starting work.
US work authorization (Required)

Nice To Haves

concentration in Social Work or Gerontology preferred.
Licensed Social Worker (LSW) or Master's of Social Work (MSW) highly preferred.

Responsibilities

Assists and advises residents and families of the services which may be necessary to maintain a self-reliant lifestyle.
Promotes wellness activities for all residents.
Educates residents, families, and staff on available community resources.
Assists residents in building informal support networks among themselves and with family members.
Acts as a liaison between community agencies, service providers, and residents.
Encourages residents to be proactive in meeting their social, psychological, and physical needs.
Facilitates meeting of needs, when necessary, but avoids the creation of unhealthy dependence.
May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory. May also manage such services when appropriate.
Performs service management function for all residents needing assistance.
Provides limited case management (evaluation of social, psychological, and physical needs and the development of a service plan) for a resident when such service is not being provided by the general service community.
Educates residents on service availability, application procedures, resident rights, etc. both individually and as a group.
Reports all suspected abuse situations to the appropriate agency.
Advocates and may negotiate on behalf of residents for adequate, timely and cost-effective provision of services.
Meets with service providers as needed and appropriate.
Assembles a directory of community services and makes it available to residents, families, and management.
Assists management in identifying residents who need assistance.
Documents contact with residents, providers, and families.
Resident files to be kept in a secure area to ensure confidentiality.
Completes reports with copies given to the site supervisor, Quality Assurance Administrator, Manager, and government agency (where applicable) in an accurate and timely manner.
Pursues avenues for additional services through private local, state, and federal sources.
Creates service management plan as appropriate.