Service Coordinator

Advocates For The Mentally Ill and•Roseville, CA

2d•Onsite

About The Position

AMI Housing is a California-based nonprofit organization founded in 2003, dedicated to enhancing the lives of people with mental illness through housing, employment, and supportive services. The Service Coordinator position is utilized across various AMIH programs and reports to the Director of Supportive Housing. This role is primarily based at Sun Rose Apartments and functions as a key member of a team delivering high-quality case management to residents of multiple housing projects. The Service Coordinator serves as the primary point of contact for clients, guiding them from experiencing homelessness to becoming established tenants within the community. They work collaboratively with program participants to ensure their needs are met and that AMIH programs operate safely and efficiently.

Requirements

Bachelor’s Degree in a social services-related field (Required)
Four years of equivalent work experience may be substituted for a bachelor’s degree.
Minimum of 2 years of experience in providing case management/service coordination with individuals experiencing symptoms of a mental illness, substance misuse, and/or homelessness.
Possess a valid driver's license with a clean driving record.
Proof of adequate vehicle insurance.
Possess knowledge of Housing First Principles and Tenant Rights and Responsibilities.
Ability to multitask with attention to detail while working in a fast-paced and sometimes chaotic environment.
Ability to plan, organize, and prioritize work.
Data Entry skills.
Ability to communicate clearly and concisely through telephone, written, and electronic methods.
Ability to type/enter data at a speed necessary to meet job duties.
Ability to continuously sit at a desk and/or stand at the counter for extended periods; use the keyboard to communicate through written means; run errands; lift lightweight.
Ability to continuously sit at a desk for long periods; intermittently walk, stand, bend, climb, squat, twist, and reach while retrieving or returning files or making field visits.
Ability to intermittently twist to get equipment surrounding desk; perform simple grasping and fine manipulation; see with correctable acuity sufficient to read characters on a computer screen; hear and speak with correctable acuity enough to communicate with others.
Ability to make rapid and accurate arithmetic calculations, including addition, subtraction, multiplication, and division.
Ability to understand the organization and operations of AMIH and community partners as necessary to assume assigned responsibilities.
Ability to compile and maintain extensive records and files.
Ability to operate a variety of office machines/computers and software systems.
Strong computer proficiency (i.e., Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Microsoft Teams, Zoom, Adobe, DocuSign, Google Docs, Internet, and Calendar) to complete daily duties within the expected timeframes with little to no supervision.
Complete and pass pre-employment background checks (fingerprints, drug and alcohol testing, and criminal background checks).
TB Clearance
Medical clearance is required.

Nice To Haves

Bilingual fluency (English/Spanish) is preferred.
Experience working within some housing programs, such as HUD Section-Plus care, HUD Housing Choice, HUD Permanent Supportive Housing, and VASH Veterans Affairs Supportive Housing, is preferred.
Experience working with individuals with mental illness, drug/alcohol abuse, homelessness, or other social services.
Experience gathering and entering data into information systems, such as Coordinated Entry and Homeless Information Management System (HMIS).

Responsibilities

Evaluate individuals and families for permanent housing in conjunction with the Director of Sun Rose and other service coordination staff.
Develop professional relationships with program participants and manage a caseload of tenant-based participants.
Assist with preparing forms and documentation for initial housing certification and subsequent annual recertifications.
Conduct initial visits and orientations for new tenants during move-in, and provide ongoing weekly case management sessions to housed individuals/families.
Monitor client progress and provide appropriate community referrals, including linkage to health, mental health, education, and vocational training services.
Act as an advocate or liaison to other organizations on behalf of the client when needed.
Provide impartial and non-biased consultation, advocacy, and review of an individual's or family’s needs to support their successful transition to housing.
Deliver ongoing case management (service coordination) to ensure successful permanent housing, including education on housing retention, decreasing social isolation, and preventing relapse risks.
Plan and transport participants to community events to foster integration.
Support participants in developing independent living skills such as money management, budgeting, housekeeping, nutrition, social/recreational activities, and job training/placement.
Develop and implement individualized case plans in collaboration with each participant, focusing on housing needs, financial stability, education, mental health, substance abuse, relapse prevention, medication management, vocational training, immigration, legal issues, and other risk factors.
Assist with completing applications and submitting documents for Section 8 housing subsidy and property management rental applications.
Assist participants with maintaining medication and treatment regimens, including accompanying or transporting them to appointments with healthcare providers.
Provide support for urgent requests from program participants, landlords, facilities, and property managers.
Ensure accurate and timely recording (within 48 hours) of program participant information and case notes in the designated data collection system (e.g., HMIS, Coordinated Entry, MHSA, EHR).
Manage participant file/records organization, ensuring forms are updated, service notes are accurate and filed, and housing packets are updated annually.
Assist in collecting and aggregating program data and preparing required reports.