Service Coordinator

Yancey Bros. Co.

19h•Onsite

About The Position

Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing customers with the highest quality sales, parts and service. They offer Caterpillar heavy and compact construction equipment to on-highway trucks, committed to learning about their customers and offering equipment and support to keep up with their changing needs. The Service Coordinator acts as the primary hub for the service department, responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.

Requirements

High school or equivalent
At least two (2) years as an administrative assistant or similar role
Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint
At least two (2) years assisting customers with accounts in person and over the phone
Prior experience in an administrative role
Able to provide a superior customer experience
Excellent problem solving skills
Able to work independently

Nice To Haves

One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry

Responsibilities

Schedule, quote, and discuss repair services with customers and technicians.
Provide updates to customers on services and invoices both in person and over the phone.
Communicate with management about any issues related to invoicing, customer complaints, and technician needs.
Dispatch field service technicians to customer sites.
Open work orders and updating systems with service history.
Process and close work orders for completed work.
Create purchase order numbers and code invoices for accounts payable.
Adherence to all Yancey Bros. Co. Safety procedures and standards.
Other administrative duties as assign by manager.