Service Coordinator - (Downtown Roper Hospital)

MSS Solutions•Charleston, SC

10d•Onsite

About The Position

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Service Coordinator - Roper. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore! Although this position is affiliated with our MSS Charleston office, technicians will work exclusively at the Downtown Charleston Roper St. Francis facility, located at 316 Calhoun St., Charleston, SC 29401. (Hours are 2:30pm-10:30pm Monday-Friday) A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives. The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Requirements

Demonstrated proficiency in MS Office (excel, word, PowerPoint), SharePoint, and basic Windows environment required.
Knowledge of basic accounting and business principles.
Ability to lead and work with diverse teams is required.
Excellent written and verbal communication skills needed.
Ability to positively represent the company and communicate with others at varying technical levels.
Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe required.
Must have strong organizational skills.
Ability to work as a member of the Customer Service Center Team is necessary.
Must have excellent attention to detail and a high sense of urgency.
Understanding of general service and/or construction industry is needed.
Must successfully pass a background check and drug test.

Nice To Haves

Knowledge of HVAC Service, Fire & Security Service, and Controls Service is a plus.
Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act, is a plus.
Associates degree in business administration, accounting, or another related field is a plus.

Responsibilities

Provide exceptional Customer Service – to include managing all inbound phone calls for service requests, complaints, invoice clarifications, updates, etc.
Responsible for receiving, creating, and dispatching calls for service – to include adapting quickly to schedule changes and emergency requests and keeping the customer informed.
Responsible for the accurate set-up of new service site, equipment, service calls, purchase orders, and field schedules.
Responsible for pre-planning and scheduling all contract service work and projects to have two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer.
Daily management of open service calls – to include reviewing cost, reviewing field notes, entering status updates, and preparing service billing.
Assist in ensuring timely and accurate completion of paperwork by technicians.
Maintain clear communication with customers – to include utilizing customer portals (3rd party websites).
Maintain an open line of communication between technicians, team leads, and service manager.
Issue POs to technicians for third-party material.
Maintain customer 3rd party websites per customer’s requirements.
Place parts/material orders and returns as required.
Provide regular reporting to Service Manager as requested.
Support the Service Manager and technicians.
Other such duties and responsibilities assigned by the company.