Service Coordinator - (Downtown Roper Hospital)

MSS Solutions•Charleston, SC

10d•Onsite

About The Position

As a result of phenomenal growth, MSS Solutions, LLC has an opening for a Service Coordinator. This role is for an experienced professional looking to grow their career and contribute innovative ideas to serve customers. Although affiliated with the MSS Charleston office, technicians will work exclusively at the Downtown Charleston Roper St. Francis facility. The position involves collaborating with talented individuals, contributing to a better future, and making a difference in people's lives. MSS prides itself on retaining top talent by fostering a culture of respect, collaboration, and empowerment.

Requirements

Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), SharePoint, and basic Windows environment.
Knowledge of basic accounting and business principles.
Ability to lead and work with diverse teams.
Excellent written and verbal communication skills.
Ability to positively represent the company and communicate with others at varying technical levels.
Ability to learn and become proficient with Service Management software and financial accounting systems within a set timeframe.
Strong organizational skills.
Ability to work as a member of the Customer Service Center Team.
Excellent attention to detail and a high sense of urgency.
Understanding of general service and/or construction industry.
Must successfully pass a background check and drug test.

Nice To Haves

Knowledge of HVAC Service, Fire & Security Service, and Controls Service.
Knowledge of Microsoft Dynamics GP/WennSoft/Key2Act.
Associate's degree in business administration, accounting, or another related field.

Responsibilities

Provide exceptional Customer Service, including managing inbound phone calls for service requests, complaints, invoice clarifications, and updates.
Receive, create, and dispatch calls for service, adapting to schedule changes and emergency requests, and keeping the customer informed.
Accurately set up new service sites, equipment, service calls, purchase orders, and field schedules.
Pre-plan and schedule all contract service work and projects, with two weeks tentatively planned, coordinating schedules and access requirements with the customer.
Perform daily management of open service calls, including reviewing costs, field notes, entering status updates, and preparing service billing.
Assist in ensuring timely and accurate completion of paperwork by technicians.
Maintain clear communication with customers, including utilizing customer portals.
Maintain open communication between technicians, team leads, and the service manager.
Issue POs to technicians for third-party materials.
Maintain customer 3rd party websites per customer requirements.
Place parts/material orders and returns as required.
Provide regular reporting to the Service Manager as requested.
Support the Service Manager and technicians.
Perform other duties and responsibilities assigned by the company.