Service Coordinator

Talent Team•Escondido, CA

7d•$25 - $29•Onsite

About The Position

At Baker Home Energy, we are committed to living our values of Doing the Right Thing, Exemplifying Our Reputation, Winning Together, and Embracing Change and Growth. Since 1938, we have been providing Southern Californians with comprehensive home energy solutions, including solar and battery, heating and cooling, roofing, electrical, plumbing, and other essential home services. Our success is driven by our dedicated people and our shared commitment to quality, service, and integrity. We are seeking talented individuals eager to advance their careers while contributing to the trusted service Baker customers have come to expect for generations. The Solar Service Coordinator plays a crucial role in managing residential solar and electrical service requests for both Baker and non-Baker customers. This position involves diagnosing customer concerns, collaborating with manufacturers, creating detailed scopes of work for system repairs, and coordinating repair schedules with homeowners via phone and email.

Requirements

Professional phone etiquette with a confident, friendly voice
Proven excellent verbal and written communication skills
Experience in Microsoft Office software products
Self-motivated with the ability to multitask and work effectively within a fast-paced environment.
Demonstrated ability to work independently and collaborate well across teams.
Knowledge of residential solar PV systems, inverters, monitoring platforms, and related electrical components
Strong troubleshooting and root cause analysis skills, including production performance review and warranty/OEM processes
Experience with service ticketing systems, CRM platforms, and KPI tracking/reporting
Knowledge of materials intake, work order routing, and service workflow coordination
Understanding of EV charger installations, electrical codes, safety standards, and regulatory compliance
Process improvement and operational efficiency optimization
Clear and confident communication (verbal and written)
Customer-focused mindset with the ability to balance business impact and service quality
Organizational and prioritization skills in a fast-paced environment
Analytical thinking with data-driven decision-making
Adaptability in a dynamic, growing service environment
Collaborative approach across departments
Continuous improvement mindset

Nice To Haves

Preferred industry experience in project coordination, project management, or a related role with basic knowledge of Solar PV System components and operation.

Responsibilities

Troubleshoot solar system concerns by phone and email to accurately assess customer needs.
Answer the service line and promptly create service cases while attempting to resolve customer issues remotely.
Maintain and manage daily callback schedules.
Process required service documentation, including Return Merchandise Authorizations (RMA).
Determine and manage next repair steps in accordance with established company processes when issues cannot be resolved remotely.
Discuss electrical needs and customer requests, including EV circuits and service upgrades, as needed.
Document all relevant information to support the field service team in completing follow‑up work.
Schedule field technicians for service-related work.
Schedule repairs, including electrical work, for assigned service cases.
Oversee assigned and open service cases from initiation through resolution.
Ensure timely and high‑quality service delivery.
Serve as the primary point of contact for homeowners with open service cases.
Perform additional duties as assigned by management and as operational needs require.
Support other departments as needed.
Perform other related duties as assigned.