Service Coordinator

ACERTUS • Rancho Cucamonga, CA

4h • Onsite

About The Position

In the Service Coordinator role, you will provide support to the operations team through the coordination of vehicle services such as maintenance and body work and ensure vehicle readiness to dispatch. This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, and communicate effectively across company divisions and department.

Requirements

• Great Oral and written communication skills.
• Strong organizational skills.
• A Team player and self-starter.
• Self-motivated, exercising drive and energy.
• Ability to use independent judgment skills.
• Decision-making and problem-solving skills.
• Ability to prioritize work according to deadlines and client expectations.
• Attention to detail and accuracy.
• PC Skills: Microsoft Word, Excel and Outlook.
• Personal responsibility to manage change.
• High School Diploma or equivalent.
• Minimum of one year of experience in general customer service.
• Per insurance requirements, you must be 24 years of age for this position.
• Must maintain a valid, current driver’s license.
• Proficient driving skills and some mechanical knowledge.
• Basic computer skills.
• Ability to proactively research and resolve problems.
• Organized thinker with exceptional attention to detail.
• Ability to build strong client relationships and deliver exceptional customer service.
• Personal responsibility to manage change.

Responsibilities

• Assess vehicles for repair/cleaning services.
• Ensure vehicles are properly serviced per client requests and company policies.
• Ensure service grid is complete and accurate.
• Document services required and schedule with vendor.
• Inspect vehicle returning from service and properly store.
• Assist with directing drivers per schedule.
• Scan on-site vehicles and reconcile inventory status.
• Receive and send vehicles to/from transporters and over-the-road drivers.
• Must be comfortable working outside in all weather conditions
• Other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Time Off
• 7 Company Paid Holidays
• 401(k) with company match
• Tuition Reimbursement
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED