Service Coordinator

Shambaugh & Son, L.P.•Norcross, GA

2d•$24 - $28•Onsite

About The Position

Shambaugh is looking for a Service Coordinator / Administrative Assistant. In this position you will be responsible for a wide range of customer service and administrative duties. We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio-fuel projects.

Requirements

Proficiency in computer usage and above basic Microsoft Office & Windows skills
Proven experience in multi-tasking and doing several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
Must be organized, self-motivated and a strong work ethic
Professional verbal and written communication
Regular and reliable attendance, including the ability to work extended hours and weekends as required

Nice To Haves

Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
Experience with AS400 a plus

Responsibilities

Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
Validate completion of work and follow up.
Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
Always maintain confidentiality of customer and employer information
Other duties assigned.