Service Coordinator

SourceLine • Roanoke, TX

3d • Onsite

About The Position

Our client is a growing RV repair and collision operation looking to add a Service Coordinator to support daily shop operations, customer communication, scheduling, and administrative workflow. This role is ideal for someone who has strong customer service skills, understands the importance of follow-through, and can help keep repair jobs moving through the shop efficiently. The Service Coordinator will serve as a key point of contact for customers, insurance companies, vendors, and internal team members. This position supports the service and collision repair process by helping manage customer updates, scheduling, claim-related communication, documentation, and front-office coordination. This role is similar to a collision center CSR, service advisor assistant, or front-office coordinator. The right person will be organized, professional, detail-oriented, and comfortable working in a busy shop environment.

Requirements

• Prior experience in an RV shop, collision center, automotive service department, dealership, or repair facility preferred
• Experience with insurance claims, repair orders, estimates, or customer repair updates is strongly preferred
• Strong customer service and communication skills
• Ability to stay organized while managing multiple open repair files
• Comfortable speaking with customers, insurance companies, vendors, and internal team members
• Strong attention to detail and follow-through
• Ability to work in a fast-paced shop environment
• Basic computer skills and ability to learn shop management systems
• Professional, dependable, and team-oriented

Nice To Haves

• Collision Center CSR
• Service Coordinator
• Service Advisor Assistant
• Receptionist in a repair or dealership environment
• Body shop office assistant
• RV service department coordinator
• Claims assistant or insurance repair coordinator

Responsibilities

• Greet customers and serve as a professional first point of contact for the shop
• Answer incoming calls, emails, and customer inquiries
• Schedule estimates, drop-offs, inspections, repairs, and customer pick-ups
• Provide regular updates to customers throughout the repair process
• Assist with insurance claim communication and documentation
• Help track claim status, supplements, approvals, and repair authorizations
• Coordinate with estimators, service managers, technicians, parts, and vendors to support shop workflow
• Maintain accurate customer records, repair notes, claim details, and job updates
• Follow up with customers, insurance adjusters, and internal team members as needed
• Help ensure repair files are complete and organized
• Support parts, scheduling, and production communication as needed
• Assist with general front-office duties, including filing, scanning, data entry, and customer paperwork
• Help create a smooth customer experience from first contact through final delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed