Service Coordinator

EAS•Charlotte, NC

10d•Onsite

About The Position

Envirotrol is seeking a Service Coordinator for our Charlotte location. In this role you will collaborate closely with customers, the Sales team, and the Service Department. You will manage customer requests, coordinate documentation/notifications with the Service Department, ensuring customer satisfaction is achieved. At Envirotrol, we are focused on our people, our culture, and our business. We are growing and hiring great people like YOU to support that growth. We provide HVAC service maintenance and optimize building performance for our customers by developing and installing building controls systems, offering ongoing maintenance, and equipment replacement. We would love you to join our team and continue our mission of excellent customer service and optimal building performance.

Requirements

At least 5 years of experience in HVAC Service preferred
4-year College Degree preferred
Strong Excel, and Microsoft Office skills
Experience with CRM/sales software applications preferred
Familiarity with Building Automation Controls is preferred

Responsibilities

Executes and maintains frequent contact with customers who have service needs/opportunities
Actively listens and identifies customer concerns and acts as liaison with the Service Department
Develops credibility, loyalty, trust, and commitment through relationship-building
Utilizes North Boundary to provide account status and activity on customers via “CASES”
Develops relationships with internal operations and administrative staff to ensure customer satisfaction
Coordinates all activities with relevant department managers
Maintains an active log of existing service contracts and monthly billings to assist management in revenue forecasting
Orders parts and renews contracts
Job setup/scheduling/technician time tracking via COINS
Processes purchase orders and reconciles purchase order log