Service Coordinator
About The Position
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com. Pavion and our family of companies are seeking a talented and motivated Service Coordinator to join our security business unit.
Requirements
- 2+ years progressively responsible, related administrative experience
- Excellent PC (word-processing, spreadsheet) skills
- Efficient and timely performance of administrative assignments
- Ability to solve practical problems and carry out responsibilities under general supervision
- Ability to interact effectively at all levels as work in high stress situations.
- Strong customer relation skills
- Maintain a good working attitude
Nice To Haves
- Manufacturer certification or product knowledge with CCure, Amag, Genetec, S2, Alarm.com, EST, DMP and Connect One
Responsibilities
- Coordinating the daily Service schedule
- Making changes as the day progresses
- Closing all Work Orders, place go back tickets, coordinate additional work as technicians free up in the day
- Create Work Orders daily and make scheduling calls to customers
- Invoice all Work Orders as they are completed
- Coordinate Inspections annually, monthly and quarterly for Service customers
- Schedule Service Job appointments and add to schedule
- Assist with Jobs for Service (order parts, scheduling, job close out, job hours data)
- Assist in coordinating sub contractors with Work Orders and part shipments for Service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
