Service Coordinator

SATELLITE AFFORDABLE HOUSING ASSOCIATES•Berkeley, CA

4d•$31 - $36•Onsite

About The Position

In this role, the Service Coordinator is responsible for providing on-site direct services to residents, as well as planning and facilitating relevant programs, events, and SAHA’s neighborhood focused initiatives at their assigned site(s). Depending on the property composition, this position may support seniors, families, and/or people with special needs. The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA’s residents and the surrounding community. An initiator and collaborator, the Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations, and volunteers to fulfill SAHA’s mission. Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low-income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means. This position will work at a multiple properties serving families and people with special needs in Berkeley, CA.

Requirements

Minimum 2 to 3 years of experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds
Ability to maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff
Excellent written and oral communication required
Excellent customer service, negotiation and communication skills
Ability to respond/intervene appropriately and effectively to crisis
Strong computer skills, including ability to easily navigate the internet, use Outlook, create Word and Excel documents, and work with a web-based database
Ability to speak publicly at large building activities, town halls, and meetings
Familiarity with community resources or ability to acquire those resources and become familiar
Sensitivity to the needs and concerns of residents and their families
Experience and ability to work positively within a multi-cultural team environment
Ability to exercise good judgment and common sense, based on analysis, evaluation, and risk assessment in determining what to handle without help, and when to ask for guidance or help in prioritizing from supervisor
Ability to work independently, think critically, creatively problem solve, and manage time effectively
Creativity and an ability to adjust to change
Basic math abilities with the ability to manage a budget
Ability to attend mandatory meetings and training
Completion of a minimum of 36 hours of training within the first year of employment, and 12 hours of continuing education every year thereafter

Nice To Haves

A Bachelor's degree in Social Work, Psychology, or related field may count towards this requirement
Candidates with lived experience are encouraged to apply
Experience in affordable housing or knowledge of Fair Housing is a plus
Ability to speak other languages such as Cantonese, Mandarin, Farsi, Russian or Spanish is a plus
Community networking skills, knowledge of civic engagement and intergenerational and activities programming a plus

Responsibilities

Providing on-site direct services to residents
Planning and facilitating relevant programs, events, and SAHA’s neighborhood focused initiatives at their assigned site(s)
Building and maintaining ongoing positive and supportive working relationships with residents, colleagues, community organizations, and volunteers