Service Coordinator

Cleaver-Brooks Sales and Service • West Des Moines, IA

6d • Onsite

About The Position

Cleaver Brooks Sales and Service is looking for a Service Coordinator to join their team in Des Moines, IA. The Service Coordinator will act as the liaison between various departments and provide administrative and warehouse support to the Des Moines Service Manager. Any salary estimation specified in this job board may or may not be aligned with our organization’s pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!

Requirements

• A High School diploma or equivalent is mandatory.
• 3+ years experience in administrative positions (time entry/payroll, data entry, requisitions/PO’s, etc.)
• Customer service is essential to position.
• Organization is a key skill needed.
• Computer competency including Outlook, Word, Excel required.
• Basic understanding of HVAC industry terminology a plus.
• At least three years’ experience in a similar industrial/technical position.

Nice To Haves

• Basic understanding of HVAC industry terminology

Responsibilities

• Write requisitions for parts on service jobs where applicable
• Issue purchase orders for non inventory/non Cleaver-Brooks parts and supplies
• Get forecasted jobs on to Manpower Schedule for placement
• Manage daily reports with oversight from Service Manager or Ops Manager
• Special projects/reports per Ops Manager request
• Time entry
• Payroll processing
• Set up safety training for annual and on site needs
• Per diem requests
• Notify Warehouse of what material needs to be pulled and placed in the Designated WIP area
• Communicate with customers on upcoming work or potential delays or schedule pushes
• Tool cage responsibility (sign out/in sheets)
• Answer phones, take messages, service calls and/or direct calls
• General office/administrative duties
• Assist in pulling inventory parts via pick ticket
• Assist in pulling inventory parts for service team and customers
• Assist in placing inventory stock orders
• Assist in shipping/receiving
• Assist in inventory cycle counts
• All other duties as assigned

Benefits

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED